FREQUENTLY ASKED QUESTIONS

Because sometimes long-winded answers are needed.

Most Popular


Why is individually sealed FreshTec packaging important?
What is Stiki-Gel™ and how does Smile Brilliant differ from other whitening gels?
How long does it take before I get my custom-fitted whitening trays?
How does domestic (US) shipping work? How much does it cost?
Will the product whiten or damage dental work?
Where do I enter a gift code or coupon code?
Is professional teeth whitening safe? Will it damage my enamel?
How long should I whiten my teeth?
What is your money back guarantee? Refund Policy?
How does this product compare to the service offered by my dentist?
Should I be using the desensitizing gel?
How much teeth whitening gel do I need? How many applications in 1 syringe?
Do you ship outside the United States (international shipments)? What is the Cost?

Product


Can I make my impressions if I have a permanent retainer?
How will the custom trays and/or night guards fit/feel?
Is there a deadline for sending in my impressions?
Can I use my Invisalign trays to whiten?
Is the product registered with the FDA?
Are your products cruelty-free or vegan?
Can I purchase just the whitening gel or desensitizing gel without the custom-fitted trays?
How many applications in one syringe (whitening or desensitizing)?
How does this product compare to teeth whitening offered by my dentist?
What is the shelf life of teeth whitening gel and desensitizing gel?
Why are custom-fitted trays better than other teeth whitening procedures?
Who can use the Smile Brilliant teeth whitening systems?

Helpful Tips


Is it safe to whiten my teeth while I’m pregnant?
When will I start to see results?
Will this product whiten tetracycline stains?
Gum irritation (turning white or burning sensation)
Why is everyone a candidate for using desensitizing gel?
How long should I whiten?
Tips for making the perfect impression
The best time to whiten your teeth is before bed!

Shipping & Returns


How does domestic (US) shipping work? How much does it cost?
What is the charge for additional impression material?
What is the 2 year tray replacement warranty? How does it work?
What is your money back guarantee? Refund Policy?
Do you offer expedited deliveries?
Do you ship outside the United States (international shipments)? What is the cost?

Science & Results


Can I whiten my teeth if I have braces?
Will the product whiten tobacco stains?
Is professional teeth whitening safe? Will it damage my enamel? Is this whitening system safe?
Is the whitening process permanent?
What causes tooth sensitivity?
How does teeth whitening gel work?
What kind of results can I expect?

Caripro


Do you ship the electric toothbrushes internationally?
What is the cariPRO™ Ultrasonic 2 year limited warranty?
How does the cariPRO™ electric toothbrush 60 day trial work?

Night Guards


What are the negative effects of teeth grinding?
How does a custom night guard help?
How do Smile Brilliant night guards differ from a dentist’s product?
How does your lifetime reorder program work?
Is this a subscription? Will I need to pay more in the future?
Can I whiten with my night guards?
Will I receive a night guard for both upper AND lower teeth?
How does the Night Guard system differ from the Whitening System?
How long does it take before I get my custom-fitted night guards?

Ultrasonic Cleaner


How does an Ultrasonic Cleaner work?
What are the benefits of an ultraviolet light?
Can I add cariPROTM Retainer Cleaner Tablets to the water?
Is it safe to use my cariPROTM Ultrasonic Cleaner every day?
What else can I clean with my cariPROTM Ultrasonic Cleaner?

Instruction Manuals


What are some examples of a poor quality dental impression?
How do I make my ProShield™ Sports Guard dental impression?
How do I make my whitening tray or night guard dental impression?